We sincerely apologize if the product you received wasn’t up to expectations.
At T-Sign, quality is our foundation, and every product is thoroughly inspected before leaving our workshop.
But if you receive a product with an issue or damage for any reason, we’re here with you step by step to resolve it.
Your Steps if the Product is Unsatisfactory
1. Capture the Issue
Take clear photos of the product and the issue found (fabric – print – embroidery – size – shipping damage).
2. Contact Us Immediately
Through the Customer Service Page.
Or by email: support@t-sign.com
3. Provide the Order Number
This will help us review your order details faster.
Our Solutions
- Product Replacement: We’ll prepare a new product matching your specifications as quickly as possible.
- Problem Fix: If the issue can be resolved immediately.
- Refund: If you don’t wish for a replacement.
Our Commitment
Your satisfaction is not just a goal… it’s our promise.
If the product you receive is unsatisfactory, we’ll act quickly to resolve the situation and keep your trust in T-Sign always.
